Terms and Conditions
Price, specification, and terms are subject to change without notice. Zebra Energy is not responsible for errors in typography and/or photography. Zebra Energy reserves the right to refuse service to anyone.
1. Payment Methods
Zebra Energy accepts the following payment methods from retail customers:
- American Express
Zebra Energy also accepts the following additional payment methods from registered dealers and distributors:
- Wire transfer
- Electronic ACH transfer
Note: Dealers and distributors paying by credit card will be charged a 2% processing fee.
2. Credit Card Authorization
Credit card issuers may place a temporary “authorization hold” on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Zebra Energy will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.
3. Zebra Energy Purchase Agreement
By accepting delivery of any item delivered from Zebra Energy (“Zebra Energy LLC”), you (“Customer”) agrees that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Zebra Energy. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, is null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any items from Zebra Energy.
4. Payment Terms on Orders
An order is not binding upon Zebra Energy until it is accepted. Zebra Energy must receive payment before it will accept an order unless otherwise previously agreed in writing. Payment for item(s) ordered is due prior to shipment. Customer can make payment by credit card, Paypal, or some other method prearranged with Zebra Energy.
5. Shipping Charges and State Taxes
Shipping for our items may or may not be included in the item price. Please make sure that any and all shipping costs reflected on your invoice are understood. Freight prices change all the time, so freight recalculations may be necessary if payments are not received in a timely manner. Your completed invoice should include any applicable shipping and handling charges, as well as applicable state sales tax. Please note that if your ordered items require additional shipping charges, then these may be added to your order by Zebra Energy.
6. Processing Time
You can expect your order to be processed within two business days. Zebra Energy aims to ship your order within three business days of order placement unless otherwise communicated.
If you need an item by a certain date, please check contact Zebra Energy regarding availability of the item and shipping options.
7. Back Orders
Any items that are unavailable will be placed on back order and the remainder of your order will be shipped. Estimated shipping dates will be provided. However, please note that these dates are estimates and not guaranteed to arrive on those dates.
8. Order Status
Zebra Energy will do everything possible to keep you informed of your order via email. Your tracking number will be emailed to you once the item is shipped.
9. Change Orders and Returns
You may change your order, provided that your order has not yet been processed and shipped. If items have shipped, the normal restock fee of 15% will apply. Please contact Zebra Energy with any changes to be made and please have your order number available. Orders shipped via freight cannot be changed once in transit.
You may return most items for a full refund, less shipping charges and 15% restocking fee, based on the original form of payment, within thirty (30) days after purchase. All items must be returned in original condition and in original packaging. First contact Zebra Energy to obtain an RMA (Return Merchandise Authorization) number. Returns will not be processed without an RMA. Customer pays return shipping on all services.
10. Shipping Policy
Zebra Energy and Zebra Energy’s vendors carefully prepare and inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered must ensure that the person signing has read and understands Zebra Energy's Terms and Conditions.
An independent shipping contractor, such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives, the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage, including scuffs, dents, tears, punctures or creases, on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
If there is damage to the shipment, then you must refuse the package and contact Zebra Energy immediately!
11. Cancellation Policy
To cancel your order, please call during our normal business hours or speak with your sales representative or someone in our shipping department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all items that have shipped.
12. Warranty Policy
Items manufactured by Zebra Energy are covered by their individual warranty policies.
Items sold by Zebra Energy that are not manufactured by Zebra Energy are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your item upon receipt or installation of your item, we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective item and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment. Zebra Energy bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective item. If you receive a defective unit, contact the original manufacturer and they will typically repair or replace the item.
13. Product Listings
Zebra Energy item descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Zebra Energy strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other item information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site are entirely accurate, complete, current, or that we are responsible for these errors. In the event that an item is listed at an incorrect price due to typographical, informational, technical or any other error, Zebra Energy, at its sole discretion, shall have the right to refuse or cancel any order for that item and immediately amend, correct or remove the inaccurate information. Moreover, all links on the Zebra Energy website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. Please remember to consider that, you, our valued customer, are ultimately responsible for any purchase decision.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.
Security is our number-one priority. All on-line transactions are encrypted. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Credit card information is not stored on our computers once an order is completed, so you will be asked to provide your credit card information with each new order.
15. Personal Account
Customer agrees to accept responsibility for all activities that occur under their account or password and are responsible for maintaining the confidentiality of their account information and password and for restricting access to such information and its use.
16. Website Information
All content, and other material displayed on this website are copyright protected and cannot be copied or used without prior written permission.
Zebra Energy respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our website will be used for internal purposes only and never shared or sold.
Limitation of liability: In all circumstances, Zebra Energy's maximum liability is limited to the purchase price of the items sold. Zebra Energy shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the items it sells that exceeds this liability limit. Zebra Energy shall not be liable for third-party claims for damages against the Customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not Zebra Energy is apprised of the possibility of such claims or damages.
18. Title and Risk of Loss
Unless otherwise stated, Zebra Energy will arrange for shipment of ordered item(s) to the Customer, Free Carrier (FCA) shipping point, meaning title to the item(s) and risk of loss passes to the Customer upon delivery to the carrier. Zebra Energy reserves a purchase money security interest in the item(s) until its receipt of the full amount due. Customer agrees to allow Zebra Energy to sign appropriate documents on Customer's behalf to permit Zebra Energy to protect its purchase money security interest. Zebra Energy will advise Customer of estimated shipping dates, but Zebra Energy will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including, without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
19. Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Zebra Energy and Customer shall be governed by the laws of the State of Nevada, without regard to its conflicts of law rules and venue for any action filed to enforce these Terms and Conditions shall be in Clark County, Nevada. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement.
If a dispute arises from or relates to these Terms and Conditions or the breach thereof, and if the dispute cannot be settled through direct discussions, Zebra Energy and Customer agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. Zebra Energy and Customer further agree that any unresolved controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered in Clark County, Nevada, by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Finally, the Customer also agrees not to bring any legal action, based upon any legal theory, including contract, tort, equity or otherwise, against Zebra Energy that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Nevada law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
22. Entire Agreement
These Terms and Conditions, together with Zebra Energy's invoice respecting the items ordered by the Customer, are the complete and exclusive agreement between Zebra Energy and the Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Zebra Energy and the Customer relating to the subject items. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.