FAQ

THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO?

Zebra Energy is very sorry that the item that you want is out of stock. We'll work extremely hard to make sure that you receive your entire order in a timely manner. Our orthodontic products are available on a first come, first served basis, so please make sure that you place your order quickly.

WHERE ARE MY PRODUCTS BEING SHIPPED FROM?

Zebra Energy LLC provides shipping via Common Carrier like UPS or FedEx. Most products ship from our warehouse in Henderson, Nevada. Some products such as batteries may ship from alternate locations. Most product prices include shipping. Any additional shipping and handling charges as well as applicable sales tax will be added to your invoice.

Please be aware that solar panels are made with glass and can be fragile. You must inspect delivered items for damage prior to signing for the delivery. If there is damage to the shipment, then you must refuse the package and contact Zebra Energy LLC.

Our estimated delivery date for your order is based on how quickly we are able to obtain and ship your items, your address, and the shipping speed and options that you decide. Shipping speed is determined by the Carrier. Once we receive your order confirmation, we'll ship your order out within 1-3 business days. Our hours of operation are from 9am - 5pm (PST) Monday through Friday. If you have any questions about the fulfillment process, or would like to add special notes to your order, please contact us 855-932-7285 extension 2 with your Order Number ready.

RETURN POLICY

We want you to be happy with your purchase from Zebra Energy. You may return most items for a full refund, less shipping charges and 15% restocking fee, based on the original form of payment, within thirty (30) days after purchase. All items must be returned in original condition and in original packaging. Please email us first at info@zebra.energy so that we can issue you an RMA (Return Merchandise Authorization) number. Returns will not be processed without an RMA.

ACCEPTED PAYMENT METHODS

Zebra Energy accepts the following methods of payment:

Credit Cards: VISA, MasterCard, Discover and American Express
Paypal

BACKORDERS

If an item that you requested is out of stock, we’ll do our best to get it to you as soon as possible. In the meantime, we’ll contact you and ask if you would like your order sent out without the backordered items, and only charge you for the backordered item when it is shipped out to you in a second shipment.

ADDITIONAL NOTES

All prices, specifications, and descriptions on Zebra Energy’s website are subject to change without prior notice. All listed values are in US Dollars. Once an order is processed, it cannot be cancelled.